Account Support Specialist

Job Description:

Xepto Computing is seeking a passionate and resilient Account Support Specialist to join our team in Manila, NCR, PH. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer support to clients via phone, email, and chat. 2. Assist clients with account inquiries, troubleshooting technical issues, and providing solutions. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with internal teams to escalate and resolve complex client issues. 5. Conduct regular client outreach to ensure satisfaction and address any concerns. 6. Assist in the development and implementation of client support strategies.

Requirements: 1. Strong emotional intelligence to effectively communicate with clients and understand their needs. 2. Excellent planning skills to prioritize and manage multiple client requests. 3. Ability to work independently and as part of a team in a fast-paced environment. 4. Experience using CRM software and other customer support tools. 5. Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Personality Traits: 1. Passionate about delivering exceptional customer service. 2. Resilient in handling challenging client interactions.

Soft Skills: 1. Emotional intelligence to empathize with clients and provide personalized support. 2. Planning skills to effectively manage time and prioritize tasks.

Benefits: 1. Company-issued equipment for remote work. 2. Dental insurance coverage. 3. Travel opportunities for professional development.

Working Environment: At Xepto Computing, we believe in aligning work with a greater purpose. Joining our team means contributing to a meaningful mission in the technology industry.

Equal Opportunity Statement: Xepto Computing is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, age, or disability. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: All applications must be submitted by May 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.