Account Support Specialist

Expedock is seeking a part-time Account Support Specialist to join our team in Manila, Philippines. As an Associate Level position, we require a minimum of 2 years of experience in a similar role. The ideal candidate should possess the personality traits of being adaptable and resourceful, as well as strong soft skills in decision-making and research.

Responsibilities: - Provide exceptional customer support to clients through various channels such as phone, email, and chat - Assist with troubleshooting and resolving any account-related issues in a timely manner - Collaborate with the sales team to onboard new clients and ensure a smooth transition - Conduct research to gather information and insights to better support client needs - Maintain accurate records of client interactions and transactions - Assist in developing training materials and resources for clients - Proactively identify opportunities to improve customer experience and drive account growth

Requirements: - Minimum of 2 years of experience in account support or a related field - Strong communication and interpersonal skills - Ability to multi-task and prioritize in a fast-paced environment - Excellent problem-solving skills and attention to detail - Proficient in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free food provided during work hours - Remote work flexibility - Disability insurance for all employees

At Expedock, we believe in empowering our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive working environment where everyone's contributions are valued and respected.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.