Account Support Specialist - Work from home

Job Description:

Sprout Solutions is looking for a motivated and resourceful Account Support Specialist to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and convenience for our employees. As an Entry Level position, no prior experience is required, making it an ideal opportunity for individuals looking to gain valuable experience in the field.

Responsibilities: - Assist clients with account inquiries and provide solutions to their concerns in a timely and professional manner - Manage client accounts and ensure accurate and up-to-date information is maintained - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling products and services - Conduct regular analysis of client accounts to identify trends and opportunities for improvement - Provide support to the account management team in implementing strategies to optimize client relationships - Assist with onboarding new clients and ensure a seamless transition into our system - Maintain a positive and professional relationship with clients to ensure high levels of satisfaction and retention

Requirements: - Motivated individuals who are eager to learn and grow in a fast-paced environment - Resourceful problem solvers who can think outside the box to find solutions to client issues - Strong people management skills with the ability to communicate effectively with clients and team members - Analytical mindset with the ability to interpret data and make informed decisions - Ability to work independently and manage time effectively in a remote work setting - Proficiency in using computer applications and software for account management and client support

Benefits: - Paid sick leave for eligible employees - Relocation allowance for employees who may need to move for their remote work - Remote work flexibility to provide a healthy work-life balance

Working Environment: At Sprout Solutions, we encourage curiosity and questioning to fuel innovation and growth. Our team members are empowered to take ownership of their work and contribute to the success of the company through their unique perspectives and ideas.

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.