Remote Call Center Assistant

Job Description:

Workbean is seeking a motivated and hardworking Remote Call Center Assistant to join our team. As a part-time entry-level position, you will be responsible for providing excellent customer service and support to our clients over the phone. This role will require excellent communication skills, problem-solving abilities, and the ability to work independently.

Responsibilities: 1. Answer incoming calls from clients and provide assistance with their inquiries or concerns. 2. Make outbound calls to follow up on customer issues, requests, or feedback. 3. Document all customer interactions accurately in the company's CRM system. 4. Collaborate with team members to ensure a consistent customer experience. 5. Handle escalated customer complaints with empathy and professionalism. 6. Participate in ongoing training sessions to improve customer service skills and product knowledge. 7. Meet or exceed performance metrics for call quality, resolution time, and customer satisfaction. 8. Assist with other administrative tasks as needed.

Requirements: 1. 1 year of experience in a customer service role preferred. 2. Excellent communication skills, both verbal and written. 3. Ability to work independently and prioritize tasks effectively. 4. Strong decision-making skills and emotional intelligence. 5. Previous experience working in a call center environment is a plus. 6. Must have a quiet workspace and reliable high-speed internet connection. 7. Proficiency in using CRM systems and Microsoft Office Suite. 8. Must be comfortable using phone systems and handling a high volume of calls.

Benefits: 1. Medical coverage for part-time employees. 2. Travel opportunities for top performers. 3. Travel and spending expenses covered for work-related trips.

Working Environment: At Workbean, we value building strong relationships with colleagues, clients, and partners. As a Remote Call Center Assistant, you will have the opportunity to collaborate with a diverse team and contribute to a positive work environment.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement: Workbean is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.