Call Center Assistant

Job Description:

Acudeen Technologies is seeking a part-time Call Center Assistant to join our team in Quezon City, NCR, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for individuals who are adaptable and resourceful, with excellent communication and creativity skills.

Responsibilities: - Assist with answering incoming calls and responding to customer inquiries in a timely and professional manner - Provide information about products, services, and promotions to customers - Resolve customer complaints and issues efficiently - Maintain accurate and detailed records of customer interactions - Collaborate with other departments to ensure customer satisfaction - Participate in training and professional development activities to enhance skills and knowledge - Contribute ideas and suggestions for process improvements - Perform other related duties as assigned

Requirements: - 2+ years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and creativity - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in MS Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred - Adaptable and resourceful mindset

Benefits: - Training & professional development opportunities - Free food during work hours - Disability insurance coverage

Working Environment: At Acudeen Technologies, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning. We provide a supportive and inclusive workplace where employees can thrive and contribute their unique skills and perspectives.

Deadline to Apply: Please submit your application by May 7, 2024, to be considered for the Call Center Assistant position.

Equal Opportunity Statement: Acudeen Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected characteristic. We welcome applicants of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.