Call Center Assistant

Job Description:

GMA Network Inc. is seeking a part-time Call Center Assistant to join our team in Taguig, NCR, PH. The ideal candidate will have 3 years of experience in a similar role, with a strong sense of independence and resilience.

Responsibilities: - Answer incoming calls and provide information or handle inquiries from customers - Make outbound calls to follow up on customer issues or surveys - Assist customers with troubleshooting technical issues or product inquiries - Escalate calls to appropriate departments when necessary - Maintain accurate records of customer interactions and transactions - Provide excellent customer service and ensure customer satisfaction - Collaborate with colleagues worldwide to ensure a cohesive and efficient call center operation - Participate in strategic planning and people management to improve call center performance - Adhere to company policies and procedures at all times

Requirements: - 3 years of experience in a call center or customer service role - Strong communication skills, both verbal and written - Ability to work independently and under pressure - Resilient attitude and problem-solving skills - Strategic planning and people management skills - Knowledge of call center software and CRM systems - Proficiency in Microsoft Office suite - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) for part-time employees - Retirement plan options for long-term employees

Working Environment: At GMA Network Inc., we strive to create a collaborative environment where employees can work together with colleagues from around the world. We believe in fostering a global village mentality that promotes diversity and inclusion in the workplace.

Equal Opportunity Statement: GMA Network Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability status. We encourage individuals from underrepresented groups to apply. Deadline to apply: 2024-05-28

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.