Call Center Assistant

Job Description:

As a Call Center Assistant at Solaire Resort & Casino, you will play a vital role in ensuring excellent customer service through inbound and outbound calls. Your main responsibilities will include handling customer inquiries, resolving issues, taking reservations, providing information about the resort and casino amenities, and promoting special events and promotions to callers. You will also be responsible for accurately documenting all interactions in the customer database, following up on customer inquiries, and ensuring customer satisfaction.

Requirements: - 1 year of experience in a call center or customer service role - Hardworking and dedicated personality traits - Emotional intelligence and project management skills - Excellent communication skills - Ability to work in a fast-paced environment - Proficiency in computer applications - High school diploma or equivalent

Benefits: - Retirement plan - Disability insurance - Relocation allowance

Working Environment: As a Call Center Assistant at Solaire Resort & Casino, you will flourish in a culture that embraces change and responds resiliently to challenges. You will be part of a dynamic team that values collaboration and innovation, and you will have opportunities for growth and development.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Solaire Resort & Casino complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.