Call Center Assistant

Job Description:

As a Call Center Assistant at Kumu, you will be responsible for providing exceptional customer service and support to our clients over the phone. You will be the first point of contact for any inquiries, complaints, or feedback received through our call center, and it will be your responsibility to ensure that all interactions are handled professionally and efficiently.

Responsibilities: - Answer incoming calls from customers and provide appropriate responses or solutions to their inquiries - Assist customers with placing orders, tracking shipments, and resolving any issues they may encounter - Document all customer interactions accurately in our system and follow up on any outstanding issues - Collaborate with team members to ensure consistent and high-quality customer service delivery - Meet or exceed performance metrics, such as call volume, call resolution, and customer satisfaction ratings - Adhere to company policies and procedures at all times

Requirements: - 1 year of experience in a customer service or call center role - Resourceful and hardworking attitude - Excellent persuasion skills and ability to work well in a team environment - Strong communication and problem-solving skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel opportunities - Profit sharing - Travel and spending expenses covered

Working Environment: At Kumu, we encourage autonomy and independence among our employees. We trust our team members to excel in their roles and provide them with the support and resources they need to succeed. Our office environment is collaborative, and we value teamwork and innovation.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.