Call Center Associate

Job Description:

Solaire Resort & Casino is seeking a motivated and passionate Call Center Associate to join our team in Parañaque, NCR, PH. As an entry-level position, we are looking for individuals with at least 1 year of experience in a customer service or call center role.

Responsibilities: 1. Handle inbound and outbound calls in a timely and professional manner. 2. Provide accurate information to customers regarding our resort, casino, and amenities. 3. Assist customers with reservations, bookings, and inquiries. 4. Resolve customer complaints and issues in a calm and efficient manner. 5. Maintain a high level of customer satisfaction and ensure a positive experience for all callers. 6. Work closely with other departments to escalate and resolve customer issues. 7. Meet and exceed performance metrics and goals set by the Call Center Manager.

Requirements: 1. Motivated and passionate about customer service. 2. Excellent communication skills both verbal and written. 3. Ability to think strategically and problem-solve efficiently. 4. High school diploma or equivalent required. 5. Strong organizational skills and attention to detail. 6. Ability to work in a fast-paced environment and adapt to change. 7. Experience with call center software and systems preferred.

Benefits: - Dental insurance - Life insurance - Disability insurance

Working Environment: At Solaire Resort & Casino, we encourage calculated risk-taking to drive innovation and progress. Our team members are empowered to think creatively and find new solutions to challenges. We foster an inclusive and supportive environment where everyone has the opportunity to succeed and grow.

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We value diversity and are committed to creating an inclusive environment for all employees.

Deadline to Apply: April 9, 2024

If you meet the requirements and are excited about joining a dynamic team in the hospitality industry, please submit your application today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.