Call Center Associate

Job Description:

Philippine Airlines is currently seeking a dedicated and motivated Call Center Associate to join our team in Taguig, NCR, Philippines. As a member of our call center team, you will be responsible for providing exceptional customer service to our passengers over the phone. This is a part-time position at the Associate Level, and we require a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls from customers and provide information about flight schedules, bookings, cancellations, and general inquiries. 2. Assist customers in resolving issues with their bookings, such as changes to flight dates or seating arrangements. 3. Process payments for ticket reservations and handle refunds as needed. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments within the company to ensure a seamless customer experience. 6. Identify opportunities to upsell or cross-sell additional services to customers. 7. Stay up-to-date on company policies and procedures to provide accurate information to customers.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong problem-solving abilities and a customer-centric mindset. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Adaptability to changing situations and willingness to learn new processes. 5. Research skills to quickly find solutions to customer inquiries. 6. Proficiency in using computer systems and customer relationship management software. 7. High school diploma or equivalent required; additional education or certifications a plus.

Benefits: 1. Disability insurance 2. Parental leave 3. Employee discounts on flights and other services

Working Environment: At Philippine Airlines, we strive to unleash creativity in a setting that celebrates and nurtures innovation. As a Call Center Associate, you will have the opportunity to interact with a diverse group of customers and colleagues, fostering a dynamic and collaborative work environment.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status in accordance with applicable laws. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.