Remote Call Center Associate

Job Description:

Hilton is seeking a Remote Call Center Associate to join our team in Makati, NCR, PH. This part-time position is perfect for individuals looking to gain entry-level experience in the hospitality industry. The ideal candidate will be energetic, resourceful, and have excellent negotiation and people management skills.

Responsibilities: - Handle inbound and outbound calls from guests, providing exceptional customer service - Assist guests with booking reservations, modifying or cancelling existing reservations, and addressing any inquiries or concerns - Utilize the company's technology to access relevant information and provide accurate and timely responses to guests - Meet or exceed performance goals related to call metrics, customer satisfaction, and sales targets - Collaborate with team members and other departments to ensure seamless guest experiences - Maintain detailed records of customer interactions and transactions in the company's database

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Ability to work independently and in a team environment - Basic computer skills and familiarity with Microsoft Office programs - Availability to work flexible hours, including evenings, weekends, and holidays - Must have access to a quiet workspace and high-speed internet connection - Prior call center or customer service experience is a plus, but not required

Benefits: - Profit sharing opportunities - Company-provided equipment for remote work - Dental insurance coverage

Working Environment: At Hilton, we provide a dynamic working environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering top-notch service to our guests while fostering a collaborative and supportive workplace culture.

Deadline to Apply: Interested candidates must submit their applications by May 7, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.