Call Center Associate - Work from home

Job Description:

LBC Express Holdings, Inc. is seeking a passionate and resilient Call Center Associate to join our team on a part-time basis. As a remote worker, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or concerns they may have.

Responsibilities: - Answer incoming calls from customers and assist them with their inquiries or concerns - Make outbound calls to follow up on customer issues or provide updates on their orders - Utilize persuasion skills to upsell products or services to customers - Demonstrate leadership qualities in resolving escalated customer complaints or issues - Maintain a positive attitude and professionalism at all times when interacting with customers - Update customer information in the database accurately - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Minimum of 2 years of experience in a call center or customer service role - Must be a resilient individual who can handle high-pressure situations effectively - Passionate about providing exceptional customer service and going above and beyond to satisfy customer needs - Strong persuasion skills to upsell products or services to customers - Demonstrated leadership qualities in resolving customer complaints or issues - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Must have a dedicated home office space with a reliable internet connection - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Free food provided during your shift - Paid sick leave - Opportunity to work in a dynamic and challenging environment that encourages bold thinking

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we encourage individuals of all backgrounds to apply.

Deadline to apply: June 29, 2024

Join our team and be a part of a company that values your dedication and hard work. Apply now to become a Call Center Associate in our remote team at LBC Express Holdings, Inc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.