Remote Call Center Manager

Job Description:

MetroMart is seeking a part-time Remote Call Center Manager to oversee our customer service operations in Parañaque, NCR. As a Mid-to-Senior Level position, the ideal candidate should have a minimum of 6 years of experience in a call center or customer service management role.

Responsibilities: - Manage a team of remote call center agents, providing guidance and support to ensure excellent customer service - Monitor call center metrics and KPIs to drive efficiency and performance improvements - Develop and implement policies and procedures to optimize call center operations - Conduct regular performance evaluations and provide coaching and training as needed - Handle escalated customer inquiries or complaints, ensuring prompt resolution - Collaborate with other departments to address customer needs and improve overall customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Reliable and independent work ethic - Strong adaptability and decision-making skills - Excellent communication and interpersonal abilities - Proven experience in call center management - Familiarity with call center software and systems - Bachelor's degree in a related field (preferred)

Benefits: - Relocation allowance for eligible candidates - Gym membership - Company transportation options - Employee wellness initiatives to prioritize well-being

Equal Opportunity Statement: MetroMart is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.