Remote Call Center Manager

Job Description:

As a Remote Call Center Manager at Cloudstaff, you will be responsible for overseeing and managing a team of remote call center agents to ensure the highest level of customer service and satisfaction. Your main responsibilities will include:

- Developing and implementing call center policies and procedures to improve efficiency and effectiveness - Monitoring and analyzing call center metrics to ensure performance goals are met - Training and coaching call center agents to improve customer interaction skills - Handling escalated customer inquiries and complaints - Collaborating with other departments to improve overall customer experience - Conducting regular performance evaluations and providing feedback to agents - Creating and implementing strategies to increase productivity and decrease call wait times - Keeping up-to-date with industry trends and best practices in call center management

Requirements:

- 8 years of experience in call center management - Proven track record of successfully leading a remote call center team - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work well under pressure and meet deadlines - Dedicated and confident personality traits - Teamwork skills to collaborate with a remote team - Equal opportunity employer statement: Cloudstaff is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Benefits: - Travel & spending expenses - Remote work flexibility - Dental insurance

If you have the experience and skills required for this role, apply by the deadline of May 11, 2024. Join Cloudstaff and be part of a high-energy workplace dedicated to delivering impactful results.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.