Remote Call Center Manager

As the Remote Call Center Manager at SariSuki, your primary responsibility will be to oversee and manage a team of remote call center agents to ensure optimal performance and customer satisfaction. You will be responsible for monitoring call center metrics, providing feedback and coaching to agents, and implementing strategies to improve efficiency and effectiveness.

Responsibilities: - Manage and oversee a team of remote call center agents, including hiring, training, and performance evaluation - Monitor call center metrics and KPIs to ensure targets are being met - Provide feedback and coaching to agents to improve performance and customer satisfaction - Implement strategies to improve call center efficiency and effectiveness - Collaborate with other departments to resolve customer issues and improve processes - Maintain a positive and motivational work environment for remote agents - Stay current on industry best practices and trends in call center management

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in call center management - Strong leadership and communication skills - Resourceful and energetic personality traits - Creativity and project management skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving skills and attention to detail

Benefits: - Retirement plan - Dental insurance - Relocation allowance

Working environment: At SariSuki, we prioritize understanding and empathy in all interactions, both with customers and within our team. We believe in fostering a positive and inclusive work environment where all employees feel valued and supported.

Deadline to apply: June 12, 2024

Equal opportunity statement: SariSuki is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.