Call Center Manager

Job Description:

We are looking for a highly experienced and motivated Call Center Manager to join our team at Philippine Airlines in Caloocan, NCR, PH. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, you will play a key role in overseeing our customer service operations and ensuring the highest level of service standards.

Responsibilities: - Lead and manage the call center team to achieve performance targets and KPIs - Develop and implement strategies to improve customer satisfaction and service quality - Create and maintain call center policies and procedures - Monitor and analyze call center metrics to identify areas for improvement - Conduct regular training sessions to enhance the skills and knowledge of call center staff - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to improve overall customer experience - Ensure compliance with regulatory requirements and company standards

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 8 years in call center management - Strong leadership and management skills - Excellent communication and interpersonal abilities - Ability to work under pressure and handle challenging situations with composure - Driven and dedicated with a passion for delivering exceptional customer service - Emotional intelligence and ability to manage a diverse team - Strong planning and organizational skills

Benefits: - Life insurance - Paid sick leave - Employee discounts

Working Environment: At Philippine Airlines, we thrive in a culture that embraces change and responds resiliently to challenges. As a Call Center Manager, you will have the opportunity to make a meaningful impact on our customer service operations and contribute to the success of the company.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.