Call Center Manager - Work from home

Job Description:

Peddlr is seeking a motivated and experienced Call Center Manager to join our team remotely in Cebu, Central Visayas, Philippines. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, managing a team of customer service representatives, and ensuring that our customers receive top-notch service.

Responsibilities: - Manage and lead a team of customer service representatives, including training, coaching, and performance management - Develop and implement call center policies and procedures to ensure efficient operations - Monitor call center performance metrics and make data-driven decisions to improve customer satisfaction - Handle escalated customer issues and provide resolution in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Conduct regular team meetings and provide ongoing feedback to support team development - Stay up-to-date on industry trends and best practices to continuously improve call center operations

Requirements: - Minimum of 7 years of experience in a call center environment, with at least 3 years in a management role - Strong leadership and communication skills - Proven track record of meeting and exceeding performance targets - Ability to work independently and drive results in a virtual work environment - Strong persuasion and research skills - Driven personality with a passion for customer service - Equal opportunity statement: Peddlr is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits: - Profit sharing - Joining Bonus - Dental insurance

Working Environment: At Peddlr, we embrace a culture that challenges norms and encourages bold thinking. As a Call Center Manager working from home, you will have the opportunity to make a significant impact on our customer service operations and contribute to the overall success of our company.

Deadline to Apply: April 9, 2024

If you meet the requirements and are looking to take the next step in your career as a Call Center Manager, we encourage you to apply and join our dynamic team at Peddlr.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.