Call Center Manager - Work from home

SariSuki is seeking a highly experienced and dedicated Call Center Manager to work remotely from home in Cebu, Central Visayas, Philippines. This part-time position requires a candidate with at least 8 years of experience in a call center environment at a mid-to-senior level.

As a Call Center Manager, you will be responsible for leading a team of call center representatives, monitoring performance metrics, implementing strategies to improve customer satisfaction, and resolving escalated customer issues. You will also be responsible for training new staff, conducting performance reviews, and developing and implementing call center policies and procedures.

The ideal candidate for this role will be energetic, dedicated, and possess strong people management and critical thinking skills. They must have a proven track record of exceeding customer expectations and delivering delight.

In addition to a competitive salary, this position offers benefits such as paid overtime, company equipment, and travel opportunities. The working environment at SariSuki is focused on providing exceptional customer service and fostering a culture of continuous improvement.

Deadline to apply for this position is May 6, 2024. SariSuki is an equal opportunity employer and welcomes all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.