Call Center Manager - Work from home

Job Description:

Qwikwire is a rapidly growing company in the real estate and property management industry, specializing in convenient online payment solutions. We are currently seeking a part-time Call Center Manager to work remotely from home. As a key member of our team, the Call Center Manager will be responsible for overseeing our customer service operations and ensuring a high level of service delivery to our clients.

Responsibilities: 1. Manage a team of remote call center representatives to ensure excellent customer service and support for clients. 2. Develop and implement strategies to improve call center efficiency and productivity. 3. Monitor call center performance metrics and analyze data to make informed decisions for improving service quality. 4. Train and onboard new call center staff to ensure they are equipped with the necessary skills and knowledge to provide exceptional service. 5. Handle escalated customer inquiries or complaints, resolving issues in a timely and professional manner. 6. Collaborate with other departments to streamline processes and improve overall customer experience. 7. Maintain up-to-date knowledge of industry trends and best practices in customer service management. 8. Conduct regular performance evaluations and provide feedback to call center staff to encourage professional growth and development.

Requirements: 1. Bachelor's degree in business or related field preferred. 2. Minimum of 6 years of experience in a call center or customer service management role. 3. Strong leadership and communication skills. 4. Driven and confident personality traits. 5. Excellent research and teamwork skills. 6. Ability to work independently and manage a remote team effectively. 7. Proficiency in Microsoft Office and call center software. 8. Experience in the real estate or property management industry is a plus.

Benefits: - Parental leave - Dental insurance - Free food

Working Environment: As a Call Center Manager at Qwikwire, you will thrive in an energetic and rapidly evolving work setting. We value innovation, teamwork, and continuous improvement in our quest to provide exceptional service to our clients.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Qwikwire is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.