Call Center Manager - Work from home

Job Description:

HealthNow is seeking a highly experienced and motivated Call Center Manager to work remotely from home. As a Call Center Manager, you will be responsible for overseeing the operations and performance of our remote call center team based in Makati, NCR, PH. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of relevant experience in call center management.

Responsibilities: - Lead and manage a team of remote call center agents to ensure optimal performance and adherence to quality standards - Develop and implement strategies to improve call center efficiency and productivity - Monitor call center metrics and performance indicators to drive continuous improvement - Conduct regular performance evaluations and provide coaching and feedback to team members - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure seamless communication and coordination - Implement and enforce call center policies and procedures to ensure compliance with company standards - Provide regular reports and updates to upper management on call center operations and performance

Requirements: - Bachelor's degree in Business Administration or related field (preferred) - Proven experience as a Call Center Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Solid understanding of call center operations and best practices - Ability to work independently and remotely - Driven and resourceful personality traits - Strong negotiation skills - Equal Opportunity Statement:

HealthNow is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home as a Call Center Manager for HealthNow, apply before the deadline on June 10, 2024. Join us in our mission to provide excellent customer service and support in the healthcare industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.