Remote Call Center Officer

Job Description:

Homebase is seeking a Remote Call Center Officer to join our team in Caloocan, NCR, Philippines. This is a part-time position at the Associate Level, ideal for individuals with at least 3 years of experience in a call center environment. As a Remote Call Center Officer, you will be responsible for providing excellent customer service over the phone, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner 2. Maintain a high level of product knowledge to effectively address customer needs 3. Assist customers with placing orders, tracking shipments, and processing returns 4. Troubleshoot and resolve customer issues or complaints in a timely manner 5. Utilize CRM software to document customer interactions and follow up on pending matters 6. Meet performance targets for call quality, customer satisfaction, and productivity 7. Collaborate with team members and supervisors to improve processes and enhance the customer experience

Requirements: 1. Proven experience working in a call center or customer service role 2. Excellent communication skills, both verbal and written 3. Strong problem-solving abilities and attention to detail 4. Ability to work independently and manage time effectively 5. Proficiency in using computer systems and software applications 6. Adaptable and resourceful mindset to handle challenging situations 7. Strong decision-making skills and a knack for conducting research

Benefits: - Comprehensive training and professional development opportunities - Retirement plan options for part-time employees - Visa sponsorship for qualified candidates - Supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Homebase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, age, sexual orientation, or disability.

Deadline to apply: April 17, 2024

We are looking for motivated individuals who are passionate about delivering exceptional customer service and thrive in a remote work setting. If you meet the requirements and are excited about this opportunity, we encourage you to apply and join our team at Homebase.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.