Remote Call Center Officer

Job Description:

Storm Technologies is seeking a Remote Call Center Officer to join our dynamic team. As a Remote Call Center Officer, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing product information, and ensuring customer satisfaction. This position is part-time and entry level, perfect for individuals looking to gain experience in the customer service industry.

Responsibilities: - Handle incoming customer calls promptly and professionally - Make outbound calls to follow up on customer inquiries or resolve issues - Provide accurate and detailed information about products and services - Address customer concerns and escalate complex issues to the appropriate department - Maintain customer records and update databases with relevant information - Meet or exceed performance metrics such as call quality, call resolution, and customer satisfaction - Collaborate with team members to enhance overall customer experience - Adhere to company policies and procedures at all times - Participate in ongoing training and development programs

Requirements: - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail - Ability to work independently as well as part of a team - Hardworking and resourceful mindset - Innovative and forward-thinking approach to customer service - Ability to multitask and prioritize tasks efficiently - Must be willing to work remotely and have a reliable internet connection - Must be able to commit to a part-time schedule - No prior experience required - full training will be provided

Benefits: - Visa sponsorship for eligible candidates - Company-provided equipment for remote work - Relocation allowance for candidates moving to the area - Opportunities for career growth and development - Supportive and inclusive working environment, where colleagues are treated like family

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 6, 2024

Join our team at Storm Technologies and make a difference in the customer service industry! Apply now for the Remote Call Center Officer position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.