Call Center Officer

Job Description

Zennya is currently seeking a passionate and resourceful Call Center Officer to join our team in Quezon City, NCR, PH. As a part-time Associate Level employee, you will be responsible for handling incoming and outgoing calls, providing exceptional customer service, and assisting with various administrative tasks.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner. - Making outgoing calls to follow up on customer requests, provide updates, and gather feedback. - Resolving customer complaints and issues in a timely and efficient manner. - Providing information about products and services to customers. - Maintaining accurate and detailed records of all customer interactions. - Collaborating with other team members to ensure seamless communication and coordination. - Assisting with administrative tasks as needed.

Requirements: - 3 years of experience in a call center or customer service role. - Strong attention to detail and excellent communication skills. - Ability to work independently and in a team environment. - Strategic planning skills to anticipate and address customer needs proactively. - Ability to multitask and prioritize tasks effectively. - Proficiency in Microsoft Office and other relevant software applications.

Benefits: - Remote work flexibility. - Free food provided during shifts. - Paid overtime opportunities.

Working Environment: At Zennya, we believe in building strong connections and treating our colleagues like an extended family. We foster a collaborative and supportive working environment where everyone is valued and respected.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.