Call Center Officer

Job description: Qwikwire is looking for a passionate and driven Call Center Officer to join our team in Pasig, NCR, PH. As a part-time entry-level position, you will be responsible for handling inbound and outbound calls with customers in a professional and friendly manner.

Responsibilities: - Answering incoming calls and providing assistance to customers with their inquiries or concerns - Making outbound calls to follow up on customer issues, payments, or feedback - Handling escalated customer complaints and resolving issues in a timely manner - Maintaining accurate records of customer interactions and transactions - Providing excellent customer service and ensuring customer satisfaction - Collaborating with other team members to improve overall performance

Requirements: - No prior experience required, but must be motivated and driven to succeed - Strong critical thinking skills and ability to problem-solve in a fast-paced environment - Excellent communication and interpersonal skills - Ability to cooperate with team members and work well under pressure

Personality traits: - Driven - Motivated

Soft skills: - Critical thinking - Cooperation

Benefits: - Employee discounts - Travel & spending expenses - Dental insurance

Working environment: At Qwikwire, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in supporting our employees' growth and development, and encourage creativity and innovation.

Deadline to apply: 2024-06-03

Equal opportunity statement: Qwikwire is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.