Call Center Officer

Job description:

PLDT is seeking a dedicated and driven Call Center Officer to join our team in Quezon City, NCR, PH on a part-time basis. As an Associate Level employee, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries and concerns in a professional and efficient manner.

Responsibilities: - Handle a high volume of incoming calls from customers - Provide excellent customer service and address customer inquiries and concerns - Process orders, returns, and exchanges over the phone - Resolve customer complaints and escalate issues as needed - Update customer records and information in the company database - Meet and exceed call center metrics and KPIs - Maintain a positive and respectful attitude towards customers and colleagues - Complete all assigned tasks accurately and efficiently

Requirements: - Minimum of 2 years of experience in a call center or customer service role - Excellent communication skills and phone etiquette - Strong decision-making skills and ability to manage difficult situations with customers - Ability to work under pressure in a fast-paced environment - Proficiency in using call center software and Microsoft Office Suite - Knowledge of PLDT products and services is a plus - Must be organized, detail-oriented, and able to multitask effectively - A positive attitude and willingness to learn and grow in the role

Benefits: - Paid overtime for additional hours worked - Gym membership to promote health and wellness - Life insurance coverage for peace of mind

Working environment: At PLDT, we believe in recognizing and rewarding employees based on performance and merit. We offer a supportive and inclusive work environment where employees are encouraged to excel and reach their full potential.

Deadline to apply: July 5, 2024

Equal opportunity statement: PLDT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.