Call Center Officer - Work from home

Job Description:

Wilcon Depot is currently seeking a Call Center Officer to join our team as a work-from-home employee. This part-time position is perfect for entry-level candidates looking to gain valuable experience in the customer service industry.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding product inquiries, orders, and complaints. 2. Provide excellent customer service and resolve issues in a timely and efficient manner. 3. Process orders and payments accurately. 4. Update customer information in the database. 5. Collaborate with other team members to ensure customer satisfaction. 6. Meet and exceed productivity goals set by the company.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Ability to multitask and work in a fast-paced environment. 3. Strong problem-solving skills. 4. Proficiency in basic computer skills and Microsoft Office applications. 5. Resourceful and motivated to succeed. 6. Strong analytical and negotiation skills. 7. High school diploma or equivalent.

Personality traits: 1. Resourceful 2. Motivated

Soft skills: 1. Analysis 2. Negotiation

Benefits: 1. Relocation allowance 2. Gym membership 3. Remote work flexibility

Working Environment: At Wilcon Depot, we encourage curiosity and questioning to fuel innovation and growth. Our team values openness and collaboration, creating a positive work environment where everyone can thrive.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Wilcon Depot is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We value diversity and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.