Call Center Specialist

Job Description:

Saphron is seeking a motivated and confident Call Center Specialist to join our team in Quezon City, NCR, PH. As a part-time entry-level position, the Call Center Specialist will be responsible for providing outstanding customer service and support to our clients.

Responsibilities: - Handling inbound and outbound calls in a timely and professional manner - Resolving customer inquiries, complaints, and issues efficiently and effectively - Providing product information and assistance to customers - Documenting all interactions and maintaining accurate records - Following up with customers to ensure satisfaction and resolve any outstanding issues - Collaborating with team members to improve processes and enhance customer experience - Meeting or exceeding productivity and quality standards set by the company

Requirements: - 1 year of experience in a customer service or call center role - Strong communication skills and ability to establish rapport with customers - Excellent problem-solving skills and ability to think strategically - Ability to adapt to changing situations and prioritize tasks effectively - High school diploma or equivalent - Availability to work part-time hours, including evenings and weekends

Personality traits: - Motivated - Confident

Soft skills: - Strategic planning - Adaptability

Benefits: - Employee discounts - Travel & spending expenses - Paid Time Off (PTO)

Working environment: At Saphron, we provide a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating a supportive and inclusive environment where employees can thrive and grow.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.