Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at Converge ICT Solutions Inc., you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and resolving any issues or inquiries they may have. You will work remotely from your home and must have a quiet workspace and high-speed internet connection.

Responsibilities: 1. Answer incoming calls from customers and assist them with their inquiries or concerns. 2. Make outbound calls to follow up on customer issues or to conduct surveys. 3. Provide accurate information about products or services offered by the company. 4. Document all customer interactions in the system and follow up as needed. 5. Meet or exceed productivity and quality standards set by the company. 6. Stay up to date on product knowledge and industry trends to provide the best service possible. 7. Collaborate with team members and supervisors to improve processes and customer satisfaction. 8. Adhere to all company policies and procedures.

Requirements: 1. 1 year of experience in customer service or call center role. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and manage your time effectively. 4. Adaptable and dedicated mindset to handle various customer situations. 5. Strong research skills to find solutions to customer inquiries. 6. Willingness to learn new technologies and processes. 7. High school diploma or equivalent.

Benefits: 1. Company transportation for office visits. 2. Travel opportunities for training or conferences. 3. Dental insurance for you and your family.

Working Environment: At Converge ICT Solutions Inc., we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and believe in fostering a supportive and positive work environment.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We encourage all qualified individuals to apply for our positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.