Remote Chat Support Assistant

Job Description:

As a Remote Chat Support Assistant at Globe Telecom, you will be responsible for providing exceptional customer service through online chat support. Your primary role will involve assisting customers with inquiries, technical issues, and product/service information. You will need to be independent and resourceful in finding solutions to customer problems, while also working cooperatively with team members to ensure a seamless customer experience.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and effectively through online chat support - Provide product/service information to customers and assist them in making informed decisions - Escalate complex issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction and uphold company standards - Stay up-to-date on product/service knowledge to provide accurate information to customers - Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to work independently and proactively to solve customer issues - Strong decision-making skills and the ability to prioritize tasks effectively - Experience working in a remote environment and using online chat support platforms - Cooperation and teamwork skills to work effectively with colleagues and customers - Proficiency in computer skills and ability to navigate multiple systems simultaneously

Benefits: - Disability insurance - Free food - Paid sick leave

Working Environment: At Globe Telecom, we strive for excellence and uphold high standards in all endeavors. We believe in fostering a collaborative and supportive work environment where employees can grow and thrive.

Equal Opportunity Statement: Globe Telecom is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.