Remote Chat Support Assistant

Job Description:

Lazada Philippines is seeking a Remote Chat Support Assistant to join our team in Pasig, NCR, PH. This part-time position is an entry-level role ideal for individuals with at least 1 year of experience in customer service or related fields. As a Remote Chat Support Assistant, you will be responsible for providing exceptional customer service through chat support to our clients.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries through chat support. 2. Assist customers with product information, order tracking, and issue resolution. 3. Utilize project management skills to prioritize and handle multiple customer chats simultaneously. 4. Collaborate with different departments to resolve customer issues and escalate when necessary. 5. Negotiate with customers to find mutually beneficial solutions to their concerns. 6. Maintain detailed records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Passionate about providing excellent customer service. 2. Adaptable to changing situations and customer needs. 3. Strong project management skills. 4. Excellent negotiation skills. 5. Ability to work in a fast-paced environment. 6. Excellent written communication skills. 7. Ability to work independently and as part of a team.

Benefits: - Relocation allowance for eligible candidates. - Paid overtime opportunities. - Free food provided during working hours.

Working environment: At Lazada Philippines, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a positive and inclusive work environment where every team member is valued and supported.

Deadline to apply: 2024-07-12

Equal opportunity statement: Lazada Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.