Chat Support Associate - Work from home

Job Description:

Zennya is seeking a motivated Chat Support Associate to join our remote team in Manila, NCR, PH. As a part-time Associate Level employee, you will be responsible for providing exceptional customer support through our chat platform. This position requires at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide assistance in a timely and professional manner via chat. 2. Troubleshoot and resolve customer issues effectively and efficiently. 3. Gather information from customers to assist in resolving their concerns. 4. Collaborate with other team members to ensure consistent and accurate responses to customers. 5. Maintain a high level of product knowledge to effectively address customer questions. 6. Document customer interactions and feedback for future reference. 7. Continuously seek ways to improve the customer support experience.

Requirements: 1. Driven and passionate about providing excellent customer service. 2. Strong problem-solving skills and ability to conduct thorough research when needed. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in typing and navigating chat platforms. 6. Comfortable working remotely and independently. 7. Experience working in a customer support role for at least 2 years.

Benefits: - Visa sponsorship for eligible candidates - Parental leave for new parents - Travel opportunities for top performers

Working Environment: At Zennya, we believe in fostering transparency and open dialogue for effective communication at all levels. Our remote team is collaborative, supportive, and dedicated to providing the best customer experience possible.

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-02

Join our team and make a difference in the world of customer support! Apply today to be a Chat Support Associate at Zennya.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.