Remote Chat Support Manager

Expedock is seeking a highly experienced Remote Chat Support Manager to join our team in Caloocan, NCR, PH. This part-time position is ideal for someone with a mid-to-senior level of seniority and at least 8 years of experience in a similar role.

As a Remote Chat Support Manager at Expedock, you will be responsible for overseeing a team of chat support agents who provide assistance to customers via online chat. Your duties will include but are not limited to:

- Training and mentoring chat support agents to ensure they are providing high-quality customer service - Monitoring chat support conversations to ensure agents are meeting performance metrics - Managing scheduling and staffing to ensure adequate coverage for customer inquiries - Analyzing chat support metrics to identify areas for improvement and implement solutions - Collaborating with other departments to address customer issues and improve processes - Providing regular reports to senior management on chat support performance

To excel in this role, candidates must possess the following personality traits and soft skills: reliability, adaptability, strategic planning, and critical thinking. In addition to these skills, candidates should be detail-oriented and have excellent communication skills.

Expedock offers a range of benefits to employees, including free accommodation, travel opportunities, and company transportation. Our working environment is one that values diversity and inclusivity, and we strive to create a culture of belonging where every employee feels valued and respected.

The deadline to apply for the Remote Chat Support Manager position is May 18, 2024. Expedock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you meet the requirements for this position and are excited to join a dynamic team in a fast-paced environment, we encourage you to submit your application today. We look forward to welcoming you to the Expedock family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.