Chat Support Manager

Job Description:

SM Investments Corporation is seeking a dedicated and resourceful Chat Support Manager to join our team in Antipolo, Calabarzon, PH. The Chat Support Manager will be responsible for overseeing a team of chat support representatives and ensuring the delivery of high-quality customer service through online chat channels. This position is part-time and requires a Mid-to-Senior Level candidate with at least 6 years of experience in a similar role.

Responsibilities: - Manage a team of chat support representatives, providing guidance, training, and support as needed - Monitor chat interactions to ensure quality and consistency in customer service - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Analyze chat support data and metrics to identify trends and areas for improvement - Collaborate with other departments to resolve customer issues and provide a seamless experience - Stay up-to-date on industry trends and best practices in chat support technology and techniques

Requirements: - Bachelor's degree in Business Management or related field - 6+ years of experience in a chat support management role - Strong presentation and communication skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Excellent problem-solving skills and attention to detail - Experience with chat support software and CRM systems - Proven ability to lead and motivate a team towards achieving department goals

Personality traits: dedicated, resourceful Soft skills: presentation, communication

Benefits: - Relocation allowance - Vision insurance - Visa sponsorship

Working environment: At SM Investments Corporation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional service and support to our customers, and we value teamwork, innovation, and continuous improvement.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.