Chat Support Manager

Job Description:

Century Pacific Food, Inc. is seeking a dedicated and reliable Chat Support Manager to join our team in Parañaque, NCR, PH. As a mid-to-senior level position, the Chat Support Manager will play a crucial role in overseeing our chat support team and ensuring exceptional customer service to our clients.

Responsibilities: - Manage and lead the chat support team, including hiring, training, and performance evaluation - Monitor chat support metrics and KPIs to ensure team efficiency and effectiveness - Develop and implement chat support strategies to improve customer satisfaction and retention - Collaborate with other departments to address customer inquiries and issues in a timely manner - Analyze chat support data to identify trends and opportunities for improvement - Oversee chat support projects and initiatives, ensuring timely completion and quality results - Provide coaching and guidance to chat support team members to enhance their skills and performance

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer service or chat support - Proven experience in a leadership or managerial role - Strong analytical skills and project management abilities - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Proficiency in chat support software and tools - Ability to prioritize and multitask effectively

Benefits: - Life insurance - Training and professional development opportunities - Travel opportunities

Working Environment: At Century Pacific Food, Inc., we encourage autonomy and independence, trusting our employees to excel in their roles. The Chat Support Manager will have the support and resources needed to succeed in this dynamic and rewarding position.

Equal Opportunity Statement: Century Pacific Food, Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 29, 2024. Don't miss this exciting opportunity to join our team and make a difference in the chat support industry! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.