Chat Support Manager - Work from home

Job Description:

We are currently seeking a talented and experienced Chat Support Manager to join our team at SM Investments Corporation. This is a unique opportunity to work remotely from home, providing support and guidance to our chat support team based in Caloocan, NCR, PH. As a Chat Support Manager, you will be responsible for overseeing the day-to-day operations of the chat support team, ensuring that our customers receive timely and accurate assistance.

Responsibilities: 1. Manage a team of chat support agents, providing guidance, training, and support as needed 2. Monitor chat support interactions to ensure quality and accuracy 3. Develop and implement policies and procedures to improve efficiency and customer satisfaction 4. Analyze customer feedback and performance metrics to identify trends and areas for improvement 5. Collaborate with other departments to ensure seamless communication and a consistent customer experience 6. Handle escalated customer inquiries and provide resolution in a timely manner 7. Stay up-to-date on industry trends and best practices in chat support management 8. Continuously strive for innovation and improvement in the chat support process

Requirements: 1. Bachelor's degree in Business Administration or related field 2. Minimum of 6 years of experience in chat support or customer service 3. Proven track record of successful team management and leadership 4. Excellent communication skills and attention to detail 5. Ability to work independently and make sound decisions 6. Driven and confident personality 7. Strong innovation and problem-solving skills 8. Proficient in Microsoft Office and chat support software

Benefits: - Paid sick leave - Retirement plan - Paid Time Off (PTO)

Working Environment: At SM Investments Corporation, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. You will have the opportunity to collaborate with a diverse team of professionals and contribute to the growth and success of our organization.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.