Chat Support Manager - Work from home

Job Description:

Zennya, a leading virtual assistance services company, is currently seeking a Chat Support Manager to work from home in Pasig, NCR, PH. This part-time position is ideal for someone at a mid-to-senior level with at least 7 years of experience in customer service or chat support roles.

As a Chat Support Manager, you will be responsible for leading a team of chat support agents, monitoring their performance, and ensuring that customer inquiries are handled in a timely and professional manner. You will also be responsible for implementing strategies to improve customer satisfaction and retention rates.

Responsibilities: - Manage and oversee a team of chat support agents - Monitor agent performance and provide feedback and coaching as needed - Develop and implement strategies to improve customer satisfaction and retention rates - Handle escalated customer inquiries and issues - Analyze chat support data to identify trends and make data-driven decisions - Collaborate with other departments to ensure a seamless customer experience - Stay up to date on industry trends and best practices in chat support

Requirements: - 7+ years of experience in customer service or chat support roles - Confident and resourceful personality traits - Strong negotiation skills - Ability to adapt to a fast-paced and ever-changing environment - Excellent communication skills - Experience with chat support software and tools - Bachelor's degree in a related field (preferred)

Benefits: - Relocation allowance for qualified candidates - Joining bonus for new hires - Profit sharing opportunities - Flexible work hours and work-from-home arrangement

Working Environment: At Zennya, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to Apply: Interested candidates should submit their applications by June 10, 2024. Only shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. We value diversity and inclusion in our workplace and encourage qualified individuals of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.