Chat Support Manager - Work from home

Job Description:

Zennya is currently seeking a talented Chat Support Manager to join our team on a part-time basis. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents who provide customer service and support to our clients. This position offers the opportunity to work remotely from home, providing flexibility and convenience for our employees.

Responsibilities: - Manage a team of chat support agents, including training, coaching, and performance evaluations - Monitor chat support interactions to ensure quality and compliance with company standards - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Collaborate with other departments to resolve customer issues and improve overall customer experience - Analyze chat support data and provide insights to help drive business decisions - Stay current with industry trends and best practices in chat support management

Requirements: - 5+ years of experience in chat support or customer service roles - Independent and hardworking with a strong work ethic - Excellent project management skills and ability to prioritize tasks effectively - Strong critical thinking skills and ability to make data-driven decisions - Strong communication skills and ability to work effectively in a remote team environment - Experience with chat support software and CRM systems preferred

Benefits: - Remote work flexibility - Visa sponsorship for qualified candidates - Free food provided for team members - Opportunity to work in an environment that inspires creativity and motivation

Equal Opportunity Statement: Zennya is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

If you meet the requirements for this position and are looking for a challenging and rewarding opportunity to work as a Chat Support Manager from the comfort of your own home, we encourage you to apply before the deadline on June 29, 2024. Join Zennya and be part of a dynamic team that is dedicated to excellence in customer service and support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.