Chat Support Officer - Work from home

Job Description:

Plentina is currently seeking a Chat Support Officer to work from home in Manila, NCR, PH. This part-time position is perfect for entry-level individuals looking to gain experience in customer support within a fast-growing startup company.

Responsibilities: 1. Respond to customer inquiries via chat in a timely and professional manner. 2. Provide accurate information about the company's products and services. 3. Resolve customer complaints and issues efficiently. 4. Identify opportunities to upsell or cross-sell products to customers. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Keep detailed records of customer interactions and transactions. 7. Stay up-to-date with product knowledge and company policies.

Requirements: 1. Must be independent and able to work effectively from home. 2. Hardworking attitude and willingness to learn. 3. Strong critical thinking skills to analyze and solve customer problems. 4. Persuasion skills to upsell products and retain customers. 5. Excellent written and verbal communication skills. 6. High school diploma or equivalent. 7. Comfortable using chat support software and other online tools.

Benefits: 1. Employee discounts on company products. 2. Medical coverage for part-time employees. 3. Retirement plan options.

Working Environment: At Plentina, we believe in aligning work with a greater purpose. Join our team and contribute to a meaningful mission of providing financial solutions to our customers.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.