Chat Support Representative

Job Description:

ZipMatch, a leading real estate technology company based in Makati, NCR, Philippines, is seeking a part-time Chat Support Representative to join our team. As an Associate Level Chat Support Representative, you will be responsible for providing outstanding customer service support through online chat to our clients.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner via online chat - Provide accurate information about our products and services - Manage and update customer accounts and profiles as needed - Collaborate with other team members to ensure seamless customer experiences - Track and report customer feedback and trends to improve the overall customer experience - Stay updated on company products, services, and policies

Requirements: - 2 years of experience in customer service or a related field - Motivated and resilient personality traits - Strong critical thinking skills and the ability to manage and work with people effectively - Excellent written communication skills - Ability to work part-time hours and be flexible with scheduling - Proficiency in MS Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Profit sharing opportunities based on performance - Company-provided equipment for work - Paid overtime for additional hours worked - Opportunities for career growth and advancement within the company

Working Environment: At ZipMatch, we focus on exceeding customer expectations and delivering delight. Our team is committed to providing exceptional service and support to our clients, and we value collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 12, 2024

If you meet the requirements and are ready to join our team, we encourage you to apply for the Chat Support Representative role at ZipMatch today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.