Chat Support Representative - Work from home

Job Description:

ZipMatch is currently seeking a talented and energetic Chat Support Representative to join our team. This is a part-time, work-from-home position based in Caloocan, Metro Manila. As an Associate Level Chat Support Representative, you will play a crucial role in providing excellent customer service through chat support to our clients.

Responsibilities: - Responding to customer inquiries and concerns through chat support in a timely and professional manner - Providing accurate information about our products and services - Resolving customer issues and complaints efficiently and effectively - Collaborating with other team members to ensure customer satisfaction - Maintaining a high level of customer service and professionalism at all times

Requirements: - At least 4 years of experience in customer service or a related field - Energetic and resilient personality traits - Strong analytical skills - Ability to adapt to changing situations quickly and effectively - Excellent communication skills, both written and verbal - High attention to detail and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using chat support software and other related tools

Benefits: - Company-provided equipment - Medical coverage - Vision insurance

Working Environment: At ZipMatch, we value data-driven decisions and strategic initiatives. As a Chat Support Representative, you will leverage data to inform your responses and drive customer satisfaction. You will have the opportunity to work in a dynamic and collaborative environment where your input is valued.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.