Chat Support Representative - Work from home

Job description:

Xepto Computing is seeking a dedicated and driven Chat Support Representative to work from home in Cebu, Central Visayas, PH. As an entry-level position, the Chat Support Representative will be responsible for providing customer support through chat communication. This part-time position requires at least 1 year of experience in customer service.

Responsibilities: - Communicate with customers through chat to provide assistance and resolve issues - Respond promptly to customer inquiries and ensure customer satisfaction - Keep accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team member - Collaborate with other team members to improve customer support processes - Stay up to date with product knowledge and company information - Meet productivity and quality standards set by the company - Work flexible hours to accommodate customer needs

Requirements: - High school diploma or equivalent - 1 year of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to multitask and work under pressure - Proficiency in computer skills and typing speed - Planning and people management skills - Ability to work independently and as part of a team - Dedicated and driven personality traits

Benefits: - Medical coverage - Dental insurance - Retirement plan

Working environment: Xepto Computing encourages a culture of ongoing learning and development for personal and professional growth. The Chat Support Representative will have access to resources and opportunities to enhance their skills and knowledge in the field of customer support.

Deadline to apply: 2024-06-12

Equal opportunity statement: Xepto Computing is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.