Chat Support Specialist

Job Description:

As a Chat Support Specialist at DMCI, you will be responsible for providing exceptional customer service through chat support to assist customers with any inquiries or issues they may have. You will be expected to handle multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy.

Responsibilities: - Respond to customer inquiries and provide product/service information in a timely manner - Resolve customer issues and complaints through chat support - Escalate complex issues to the appropriate department for resolution - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Continuously seek opportunities to improve customer satisfaction and retention

Requirements: - At least 4 years of experience in customer service or chat support - Energetic and motivated personality - Strong presentation and project management skills - Excellent communication and interpersonal skills - Ability to multitask and work effectively under pressure - Proficiency in computer systems and CRM software - Availability to work part-time hours in Antipolo, Calabarzon, PH

Benefits: - Joining Bonus - Gym membership - Retirement plan

Working Environment: At DMCI, we strive to create an environment that sparks creativity and motivates our employees to achieve greatness. You will have the opportunity to work alongside talented individuals who are dedicated to providing top-notch customer service.

Deadline to Apply: 2024-05-01

Equal Opportunity Statement: DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.