Chat Support Specialist

Job Description:

We are looking for a Chat Support Specialist to join our team at Lazada Philippines in Quezon City, NCR, PH. This is a part-time entry-level position with the opportunity to grow within the company. As a Chat Support Specialist, you will be responsible for assisting customers with their inquiries and concerns through our chat support platform.

Responsibilities: - Respond to customer queries promptly and professionally via chat support - Provide accurate information and solutions to customer issues - Assist customers with order tracking, product inquiries, and account management - Escalate complex issues to the appropriate team members for resolution - Maintain a positive and empathetic attitude towards customers at all times - Keep detailed records of customer interactions and transactions - Collaborate with other team members to improve overall customer satisfaction

Requirements: - 1 year of experience in customer service or a related field - Resilient and energetic personality traits - Strong people management and critical thinking skills - Excellent written and verbal communication skills - Ability to multitask and work efficiently in a fast-paced environment

Benefits: - Employee discounts on Lazada products - Remote work flexibility - Retirement plan options

Working Environment: At Lazada Philippines, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where collaboration and innovation are valued.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.