Chat Support Specialist

Job description:

ZipMatch, a leading real estate technology company located in Parañaque, NCR, PH, is currently seeking a part-time Chat Support Specialist to join our dynamic team. As an Associate Level role, the ideal candidate should have at least 2 years of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries through chat and provide timely and accurate information - Resolve customer complaints in a professional and efficient manner - Maintain a positive, empathetic, and professional attitude towards customers at all times - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge in order to provide accurate information to customers - Meet key performance indicators related to response times, resolution rates, and customer satisfaction scores - Actively participate in ongoing training and development programs

Requirements: - Energetic and resilient personality traits to effectively handle customer inquiries and complaints - Strong cooperation and creativity soft skills to work effectively in a team environment - Excellent written communication skills with a keen attention to detail - Ability to multitask and prioritize tasks in a fast-paced environment - Working knowledge of customer support software, CRMs, and chat platforms - Flexibility to work in shifts, including evenings and weekends

Benefits: - Company-provided equipment for work - Free food provided during working hours - Vision insurance coverage for eligible employees

Working environment: At ZipMatch, we prioritize understanding and empathy in all interactions with customers. We foster a supportive and inclusive work environment where every team member is valued and respected for their contributions.

Deadline to apply: July 12, 2024

Equal opportunity statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.