Client Relations Assistant

Job Description:

The Client Relations Assistant at 1Export plays a crucial role in maintaining and enhancing relationships with our clients. As an Associate level position, the Client Relations Assistant will be responsible for managing client inquiries, resolving any issues that may arise, and ensuring that clients are satisfied with our services. This role requires a high level of energy and resilience, as well as strong people management and analytical skills.

Responsibilities: - Communicate with clients via phone, email, and in-person meetings to address their needs and concerns - Manage client accounts and maintain detailed records of client interactions - Coordinate with other teams within the company to ensure timely and accurate delivery of products and services - Analyze client feedback and data to identify areas for improvement and implement solutions - Assist in the development of client retention strategies and initiatives - Provide support to the Client Relations Manager on special projects and initiatives - Stay informed about industry trends and best practices in client relations

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 3 years of experience in client relations or customer service - Energetic and resilient personality with a strong ability to manage people effectively - Excellent analytical skills and attention to detail - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Paid overtime - Travel opportunities - Gym membership

Working Environment: At 1Export, we foster transparency and open dialogue for effective communication at all levels. We believe that a collaborative and supportive work environment leads to the success of our employees and the company as a whole.

Equal Opportunity Statement: 1Export is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.