Remote Client Relations Assistant

Job Description:

Zennya is seeking a part-time Remote Client Relations Assistant to join our team in Makati, NCR, Philippines. As an Associate Level position, the ideal candidate will have at least 2 years of relevant experience in client relations and customer service.

Responsibilities: - Manage and maintain client relationships through timely communication and resolution of inquiries - Assist in onboarding new clients and providing them with necessary information and support - Coordinate with internal teams to ensure client needs are met and issues are resolved promptly - Conduct client satisfaction surveys and gather feedback to improve service quality - Maintain accurate records of client interactions and transactions in our CRM system - Monitor client accounts and ensure timely payment of invoices - Provide support in organizing client events, webinars, and other outreach activities - Collaborate with the marketing team to create engaging content for client communication - Stay up-to-date on industry trends and competitor activities to recommend improvements to client services

Requirements: - Resourceful and resilient in handling challenging situations with clients - Strong cooperation skills and ability to work well in a team environment - Attention to detail and ability to prioritize tasks effectively - Excellent communication skills, both written and verbal - Proficiency in using CRM software and Microsoft Office suite - Experience in a client-facing role preferred - Bachelor's degree in Business Administration or a related field is a plus

Benefits: - Dental insurance coverage - Life insurance coverage - Visa sponsorship for qualified candidates

Working Environment: At Zennya, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing top-notch service to our clients while fostering a collaborative and supportive work environment.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.