Client Relations Assistant - Work from home

Job Description:

Meralco, a leading electric company in Quezon City, is seeking a dedicated and resourceful Client Relations Assistant to work from home. This part-time entry-level position is ideal for candidates looking to gain experience in client relations and customer service. The Client Relations Assistant will be responsible for assisting with various client-related tasks to ensure a positive experience for all customers.

Responsibilities: 1. Responding to client inquiries via email, phone, or chat in a timely manner. 2. Assisting clients with account management, billing inquiries, and service requests. 3. Providing excellent customer service and resolving any issues or complaints efficiently. 4. Collaborating with the Client Relations team to improve overall customer satisfaction. 5. Conducting data analysis to identify trends and opportunities for improvement. 6. Planning and implementing strategies to enhance client relations and retention. 7. Maintaining accurate records of client interactions and transactions.

Requirements: 1. Strong communication skills and a customer-oriented approach. 2. Ability to work independently and prioritize tasks effectively. 3. Proficiency in Microsoft Office and customer relationship management (CRM) software. 4. Analytical mindset and attention to detail. 5. Flexible schedule with the ability to work evenings and weekends if needed. 6. High school diploma or equivalent.

Personality Traits: - Dedicated - Resourceful

Soft Skills: - Analysis - Planning

Benefits: - Free accommodation - Company transportation - Travel & spending expenses

Working Environment: Thrive in an energetic and rapidly evolving work setting.

Deadline to apply: 2024-05-07

Equal Opportunity Statement: Meralco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.