Client Relations Associate

Job Description:

As a Client Relations Associate at Grab Philippines in Davao City, you will be responsible for maintaining and enhancing relationships with our clients. You will serve as the primary point of contact for clients, ensuring their needs are met and problems are addressed promptly. Your role will involve developing strategies to optimize client satisfaction and retention, as well as identifying opportunities for business growth.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and meetings - Address client inquiries and concerns in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Develop and implement client retention strategies to minimize churn - Identify opportunities for upselling and cross-selling of products or services - Monitor client satisfaction levels and proactively address any issues - Analyze client feedback and suggest improvements to products or services - Stay up-to-date on industry trends and competitor activities - Assist with client onboarding and training as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 3 years of experience in client relations or a similar role - Reliable and passionate about delivering exceptional customer service - Strong strategic planning and creativity skills - Excellent communication and interpersonal abilities - Proven ability to build and maintain relationships with clients - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software

Benefits: - Travel and spending expenses - Parental leave - Retirement plan

Working Environment: At Grab Philippines, we prioritize quality in all aspects of our work, products, and services. Our team members are dedicated to delivering excellence in everything we do, and we strive to create a positive and inclusive working environment for all employees.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.