Client Relations Manager - Work from home

Job Description:

Solaire Resort & Casino is seeking a dedicated and energetic Client Relations Manager to work from home in Antipolo, Calabarzon, Philippines. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing client relationships and ensuring customer satisfaction.

Responsibilities: - Develop and maintain strong relationships with clients through regular communication and interaction - Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with the sales team to onboard new clients and provide ongoing support - Monitor client feedback and satisfaction levels, and make recommendations for improvement as needed - Identify opportunities for upselling and cross-selling products or services to existing clients - Collaborate with internal teams to resolve client issues and ensure a positive customer experience - Keep accurate records of client interactions and transactions in our CRM system - Stay up-to-date on industry trends and best practices in client relations management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in client relations or customer service, with a minimum of 8 years of experience - Excellent communication and interpersonal skills - Strong problem-solving abilities and emotional intelligence - Ability to work independently and manage multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office suite - Experience working remotely or in a virtual team environment

Personality Traits: - Dedicated: Willing to go the extra mile to ensure client satisfaction - Energetic: Approach tasks with enthusiasm and positivity

Soft Skills: - Emotional Intelligence: Ability to understand and empathize with clients' emotions and needs - Problem-Solving: Resourceful and proactive in finding solutions to client issues

Benefits: - Medical coverage - Parental leave - Profit sharing

Working Environment: At Solaire Resort & Casino, we prioritize understanding and empathy in all interactions. Our team is committed to providing exceptional service and support to our clients, and we value a positive and collaborative working environment.

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law. All qualified candidates are encouraged to apply.

Deadline to apply: May 4, 2024

If you meet the requirements and are interested in this exciting opportunity to work from home as a Client Relations Manager for Solaire Resort & Casino, we encourage you to submit your application before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.