Client Service Assistant

Job Description:

First Circle is seeking a dedicated and resilient Client Service Assistant to join our team in Taguig, NCR, PH. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in client service or a related field.

Responsibilities: - Ensure timely and accurate processing of client requests and inquiries - Maintain strong client relationships through regular communication and follow-up - Assist clients with account management and provide support on various financial products and services - Collaborate with internal teams to address client needs and concerns effectively - Prepare and present reports on client interactions and feedback to management - Identify opportunities for upselling or cross-selling products to existing clients

Requirements: - Proven experience in client service or a similar role - Excellent communication and interpersonal skills - Strong persuasion and critical thinking abilities - Proficient in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or related field preferred

Personality Traits: - Dedicated to providing exceptional service to clients - Resilient in the face of challenges or setbacks

Soft Skills: - Persuasion to effectively communicate and influence clients - Critical thinking to analyze situations and make informed decisions

Benefits: - Vision insurance - Free accommodation - Medical coverage

Working Environment: At First Circle, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member is valued and respected.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: First Circle is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.